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What's the Eco Packs process, step by step?
Place an Order: Begin by placing your order.
Design Proof: Depending on your design preferences, you can either prove instantly or we'll send you a design proof of your packaging within 2 business days.
Production: Once the proof is approved, your packaging goes into production.
Shipment Notification: You'll receive a shipment notification email once your packages are on their way to you!
How is my price determined?
Your price is determined by the box type, size, and material you select. Designs on the outside of the box are free!
If I place a reorder, do I have to re-submit all my artwork again?
Nope! We'll keep a record of your design details, so reordering is simple and easy.
What file format should I submit my design in?
For images or logo files, we recommend one of the following formats: PNG, PSD, PDF, ESP, or Ai. If you would like to submit your own design, we recommend the design in PDF or Ai format.
Can I order a sample before placing a full production run?
We always recommend placing a quick 10-box order to evaluate the designs with your business and friends. If you still prefer a 1-box sample, reach out to [email protected], and we'll get the sample process started for you.
Pricing & Refunds
Once the proof approval process begins, we can’t issue a refund. Boxes are pushed into production the moment they are approved, and materials are purchased 2 business days after purchase. Reprints for structural or design issues are accepted within reason 30 days after purchase and once delivered.
How long is the production time?
Please note: All dates are estimates only and are not guaranteed. Production turnarounds may change without notice due to incoming order volume. We are unable to expedite orders beyond our offered turnarounds or move orders up in the production line.
Current Production Turnarounds (Subject to change):
Standard Production: 7-10 business days.
Rush Production: 3-6 business days.
Please Note:
Shipping transit is not included in the above-listed turnaround times. We recommend factoring in 1–2 weeks for Ground/Economy LTL shipping transit in case of carrier delays.
Larger orders (1,000-2,000+ units, depending on box size) may require up to 15 business days for production.
Your production turnaround starts the following business day after your proof is approved. Shipping transit is separate and may take 1-7 business days or more depending on your location and shipping carrier volume. Larger orders requiring freight shipping will require additional time.
Due to the complexity of custom manufacturing, all dates are estimated. While the majority of our orders ship on time, we do not guarantee our ship dates or delivery dates.
Do you offer other packaging types, sizes, or colors?
Yes, we offer custom packaging. Tell us what you're looking for via our Custom Quote Request page!
Minimum Order Quantity (MOQ):
Branded Mailer and Shipper Boxes: 1 unit
Branded Poly Mailers: 1,000 - 10,000 units (varies depending on design requirements)
Unbranded Mailer Boxes: 50 units
Unbranded Shipper Boxes: 25 units
Unbranded Poly Mailers: 1,000 units
Cartons: 25 units for standard sizes & 250 units for custom sizes
Stickers: 100 units
Branded Tissue Paper: 5 units
Branded Packaging Tape: 24, 36, or 72 rolls (depending on tape size)
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